Terms of Service
TERMS OF USE
1. BACKGROUND
1.1. This document is an electronic record in terms of (i) Information Technology Act, (ii) the rules framed thereunder as applicable; and (iii) the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
1.2. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the Rules and Regulations, Privacy Policy, and Terms of Use for access or usage of www.therangjaipur.com ("Website").
1.3. This Website is owned, registered, and operated by The Rang Jaipur ("Company"), a private limited company, incorporated under the provisions of the Companies Act, 2013 and having its registered office in Jaipur.
1.4. These terms of usage ("Terms of Use") govern your use of the Website and the Services (as defined below) provided through the Website. By using or visiting the Website, or by using any content or information provided as part of the Website/Services, you shall be deemed to have read, understood, and accepted to be bound by these Terms of Use.
1.5. For the purpose of these Terms of Use, wherever the context so requires, "You", "Your", "Customer" or "User" shall mean any natural or legal person who uses the Website for availing the Services. The terms "We", "Us", "Our" shall mean the Company.
1.6. We reserve the right to make changes to these Terms of Use at any time. Any such modifications will become effective immediately upon posting to the Website, and your continued use of the Website and/or the Services constitutes your agreement to such modifications. You agree to periodically review the current version of these Terms of Use as posted on the Website.
2. SERVICES
2.1. Through our Website, we enable Customers to purchase ethnic fashion wear inspired by Jaipur’s rich heritage, including a wide range of collections curated for various styles and preferences.
2.2. This Website features our collections, allowing Customers to browse, select, and purchase clothing and accessories available on the Website. The Customer may place their order and submit payment through the platform.
2.3. Upon receipt of the order made by the Customer through the Website, The Rang Jaipur shall process and deliver the product as per the details provided by the Customer, subject to the fulfillment of payment obligations by the Customer.
2.4. The acceptance and delivery of Your order made on the Website is subject to Your compliance with and acceptance of these Terms of Use.
2.5. For the purposes of these Terms of Use:
"Applicable Law" shall mean any statute, law, regulation, ordinance, rule, judgment, notification, rule of common law, order, decree, bye-law, government approval, directive, guideline, requirement or other governmental restriction, or any similar form of decision of, or determination by, or any interpretation, policy or administration, having the force of law of any of the foregoing, by any Authority having jurisdiction over the matter in question, whether in effect as of the date of these Terms of Use or thereafter;
"Authority" shall mean any national, state, provincial, local or similar government, governmental, regulatory or administrative authority, branch, agency, any statutory body or commission or any non-governmental regulatory or administrative authority, body or other organization to the extent that the rules, regulations, standards, requirements, procedures or orders of such authority, body or other organization have the force of Applicable Law, or any court, tribunal, arbitral or judicial body in India;
"User Account" shall mean the personal account created by the User on the Website.
3. REPRESENTATIONS AND WARRANTIES
3.1. Website – The Company hereby represents and warrants that:
3.1.1. We are a duly registered private company under the relevant provisions of the Companies Act, 2013;
3.1.2. We are in compliance with the Applicable Law to provide Services, subject to these Terms of Use;
3.1.3. We will comply with the Privacy Policy and ensure data security of the Users at all times.
3.2. Customer – The Customer hereby represents and warrants that:
3.2.1. The Customer is a natural or legal person, competent to contract, and has read, understood, and agreed to be bound by these Terms of Use;
3.2.2. The Customer shall provide accurate information and details at the time of registration;
3.2.3. The Customer shall not default in making payments for the Services availed and the products purchased through the Website;
3.2.4. The Customer agrees and acknowledges that there may be minor differences between the product image displayed on the Website and the actual product received due to variations in fabric, color, or pattern, and that the Customer shall not demand a return/replacement/alteration of the product for such minor variations.
4. INTELLECTUAL PROPERTY RIGHTS
4.1. Copyright
4.1.1. All content included on the Website and made available to the Users as part of the Services, including but not limited to text, graphics, logos, designs, photographs, button icons, images, and data compilations, is the property of The Rang Jaipur and is protected by the applicable intellectual property laws. The compilation of all content on this Website is the exclusive property of The Rang Jaipur and shall not be reproduced or used without express written permission from The Rang Jaipur. You agree not to decompile, reverse engineer, or disassemble any content accessible through the Website, nor to insert any code or product, or manipulate the content of the Website in any way that affects the User's experience, and not to use any data mining, data gathering, or extraction method. We reserve the right to terminate our engagement if We, in our sole and absolute discretion, believe that You are in violation of this clause.
4.1.2. The Rang Jaipur's content available on or via the Website is provided to You "AS IS" for Your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of The Rang Jaipur. The Rang Jaipur reserves all rights not expressly granted in and to the Website.
4.2. Trademarks
www.therangjaipur.com is the domain of The Rang Jaipur. The Website, including but not limited to its graphics, logos, page headers, button icons, scripts, and service names, constitute the trade dress of The Rang Jaipur. The trademarks, domain names, and trade dress of The Rang Jaipur shall not be used or reproduced without prior written approval from The Rang Jaipur and may not be used in connection with any product or service that is not affiliated with The Rang Jaipur, in any manner that is likely to (a) cause confusion among Users or potential users; (b) dilute the rights of The Rang Jaipur; or (c) disparage or discredit The Rang Jaipur.
4.3. License and Warranty for Your Submission to the Website
4.3.1. As between You and The Rang Jaipur, You own the content and information You provide to The Rang Jaipur, and You may request its deletion at any time. Additionally, You grant The Rang Jaipur a non-exclusive, irrevocable, worldwide, perpetual, unlimited, assignable, sub-licensable, fully paid-up and
and royalty-free right to copy, prepare derivative works of, improve, distribute, publish, remove, retain, add, process, analyse, use and commercialize, in any way now known or in the future discovered, any information you provide, directly or indirectly to the Company, including, but not limited to, any user generated content, ideas, concepts, techniques and/or data to the Services, You submit to the Company, without any further consent, notice and/or compensation to You or to any third parties.
4.3.2. Any content or information You submit to Us is at Your own risk. By providing content or information to Us, You represent and warrant that You are entitled to submit such content and it is not confidential or not in violation of any law, contractual restriction or third party rights (including any intellectual property rights).
5. PAYMENT TERMS
5.1. The Customer on placing an order on the Website, shall be directed to a third party payment gateway operated by Razorpay Software Private Limited ("Razorpay"). The Customer shall make payments through Net-banking/Debit Cards/Credit Cards or any other method provided by Razorpay.
5.2. The Customer agrees and accepts that all nuances and modalities relating to making payment using Net-banking/ Debit Cards/Credit Cards shall be separately governed by arrangement(s) / terms and conditions between the Customer and their relevant banks, and the terms and conditions of Razorpay. We shall not be responsible, in any manner whatsoever, for any liability that may arise in relation to the aforementioned payment modes including any fraudulent transaction.
5.3. While availing any of the payment method(s) available on the Website, We will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to (a) Lack of authorization for any transactions; (b) Any payment issues arising out of the transaction or (c) Decline of such transaction for any reason.
5.4. You understand, accept and agree that the payment facility provided by the Company is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, collection and remittance facility for the transactions on the Website using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing a payment facility, the Company is neither acting as trustees nor acting in a fiduciary capacity with respect to the payments made by the Customer against the purchase of Services on the Website.
6. CANCELLATION
6.1. In the event You wish to cancel Your order, You may do so by communicating Your request for cancellation within 24 (Twenty Four) hours of placing your order.
6.2. The Company shall fully refund the amount paid by the Customer within 7 to 10 business days of receiving the request for cancellation from such Customer in accordance with Clause 5.1 above.
6.3. In the event the Customer communicates his/her/its request for cancellation beyond the timelines specified in Clause 6.1 of this Terms of Use, the Customer shall not be entitled to receive any refund against their cancellation from the Company. However, the amount paid by the Customer shall be transferred as store credits ("Store Credits") to their respective User Account or given as a credit note ("Credit Note") and sent to a User's registered e-mail address and the same may be used by the Customer while making a fresh purchase/order through the Website.
7. REPAIR, REPLACEMENT AND RETURN
7.1. In the event the shoes delivered to the Customer are: (i) damaged OR (ii) different from the order placed by the Customer, the Company shall accept the request for return made by the Customer and shall repair/replace the damaged shoes at no additional cost to the Customer and shall deliver the same within 7-10 days of receiving the request for return from the Customer. The Customer is required to provide photographs of the damaged or differing Product, when making a request to repair/replace the Product(s).
7.2. Under no circumstances shall the Company refund any amount to the Customer for returning their order. In the event the Customer returns his/her order for replacement/repair, the Company shall provide Store Credits or a Credit Note to such Customers and the same shall be transferred to the User Account or sent to the User's registered e-mail address of such Customer. The Store Credits transferred or Credit Note given by the Company to the Customer shall be equal to the value of the shoes purchased by the Customer. Such Store Credits or Credit Note may be used by the Customer while making a fresh order/purchase through the Website.
7.3. In the event the Customer is not satisfied with the size/colour/texture/material/look/design of the shoes manufactured and delivered by the Company, the Customer may send an e-mail to [therangjaipur@gmail.com] and submit their complaint/issue with respect to the delivered product and make a formal request to return/replace/repair their order. Upon reviewing the Customer’s request, the Company shall recommend to the Customer, the method by which the Customer(s) issue may be resolved as per the Customer’s requirements.
7.4. Upon obtaining the Customer’s approval for the method of replacement or repair, The Rang Jaipur will arrange for the pick-up of the product. The value of the product shall be credited to the Customer’s account as Store Credits or a Credit Note, which will be sent to the registered email address of the Customer.
7.5. Once the product is received, The Rang Jaipur will make the necessary alterations to meet the Customer’s requirements. All payments related to repairs or replacements will be adjusted against the Customer’s existing Store Credits or Credit Note.
7.6. If the cost of the alterations, repairs, or replacements exceeds the value of the Customer’s Store Credits or Credit Note, The Rang Jaipur will issue a revised invoice for the additional costs. The Customer must make the required payment immediately. Once payment is received, The Rang Jaipur will complete the necessary work and deliver the altered or repaired product to the Customer.
8. Store Credits
8.1. Store Credits issued by The Rang Jaipur cannot be sold or transferred to any third party. They will be credited to the Customer's User Account when returns are accepted.
8.2. Store Credits are strictly associated with the Customer’s own User Account and cannot be transferred to any other account.
8.3. Customers may use Store Credits to purchase gift cards or vouchers when offered by The Rang Jaipur.
8.4. Store Credits will not expire unless the Customer deactivates their User Account.
9. Delivery of Orders
The Rang Jaipur will cover all delivery costs for orders placed by Customers within India.
10. Fraud and Improper Conduct
10.1. You agree to use the Website and Services for lawful purposes only. You must ensure compliance with all applicable laws, rules, and regulations in relation to your use of the Services. You also agree not to:
(a) Disrupt the use of the Services by other users;
(b) Interfere with the proper flow of communication or the normal operations of the Website;
(c) Falsely claim any relationship with any individual or entity without proper authorization;
(d) Tamper with, hack, or disrupt the Services or networks related to the Website;
(e) Upload viruses, malware, or other harmful code to the Website;
(f) Attempt unauthorized access to any systems or networks related to the Service;
(g) Attempt unauthorized access to any other User’s account;
(h) Use any false information, such as incorrect email addresses, to mislead others or create an account under false pretenses.
11. Links to Third-Party Websites
11.1. The Rang Jaipur may provide links to third-party websites ("Linked Sites") for your convenience. However, these Linked Sites are beyond the control of The Rang Jaipur, and we are not responsible for their content, changes, or updates.
11.2. The Rang Jaipur does not endorse any content, products, or services offered by Linked Sites. Access to such Linked Sites is at your own risk, and you will be subject to the terms and conditions of those Linked Sites.
11.3. The Rang Jaipur will not be held liable for any harm or loss that may arise from your use or reliance on the Linked Sites.
12. Limitation and Disclaimer of Warranty
12.1. The Website and Services are provided "as is" without any warranties, express or implied, to the fullest extent permissible under applicable law. The Rang Jaipur disclaims all warranties, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
12.2. The Rang Jaipur makes no representations about the accuracy or reliability of the content or services provided on the Website. The information provided is for general use and may change without prior notice.
12.3. The Rang Jaipur will not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the Website or Services.
12.4. If you are dissatisfied with the Website or Services, your sole remedy is to terminate your account as described in Section 14.
12.5. The Rang Jaipur cannot guarantee uninterrupted or error-free services. In the case of service disruption, we will notify the affected users, but disclaim all liability for delays or interruptions.
12.6. The Rang Jaipur reserves the right to modify these terms at any time. By continuing to use the Website, you agree to be bound by the updated terms.
12.7. The Rang Jaipur will not be held responsible for any loss or damage caused by third-party service providers, such as payment gateways or logistics providers.
13. Indemnification
You agree to indemnify and hold The Rang Jaipur and its affiliates, officers, employees, and agents harmless from any claims, damages, losses, or expenses arising from your violation of these Terms of Use, third-party rights, or applicable laws. The Rang Jaipur reserves the right to assume exclusive defense in any such cases, and you agree to cooperate fully.
14. Termination
14.1. The Rang Jaipur may terminate these Terms of Use and your access to the Website without notice if you breach any terms or misuse the Services.
14.2. You may terminate these Terms at any time by notifying The Rang Jaipur.
14.3. Upon termination, certain clauses such as intellectual property, indemnification, and limitation of liability will remain in effect.
14.4. Upon termination, The Rang Jaipur may delete all related user information.
15. Severability
If any provision of these Terms is deemed invalid or unenforceable under applicable law, it will be replaced with a valid provision that best reflects the original intent, while the remaining terms will continue in effect.
16. General
16.1. These Terms of Use, along with the Privacy Policy, constitute the entire agreement between you and The Rang Jaipur, superseding any prior agreements.
16.2. The Rang Jaipur collects and uses customer data as outlined in the Privacy Policy, and by using the Website, you consent to this.
17. Governing Law and Dispute Resolution
These Terms of Use are governed by Indian law. Any disputes will be subject to the exclusive jurisdiction of the courts in Jaipur, India.