Return and Exchange policy

Return & Exchange Policy - The Rang Jaipur

At The Rang Jaipur, we are committed to ensuring that you are completely satisfied with your purchase. We understand that sometimes things don’t go as planned, and that’s why we have a flexible Return and Exchange Policy to make your shopping experience smooth and hassle-free.

Returns

We accept returns under the following conditions:

Eligibility for Return:

• Returns are accepted within 7 days of delivery.
• Items must be unworn, unwashed, and in original condition with all the tags and packaging intact.
• Products purchased under discounts, special offers, or promotions are not eligible for return unless there is a manufacturing defect.
  
  
• Non-returnable Items:

• Any customized or made-to-order products cannot be returned.
• Accessories, such as scarves, stoles, and jewelry, are non-returnable.
• We do not accept returns on items marked as "Final Sale."
  
  
• Return Process:

• To initiate a return, please email us at [insert email] with your order number, item details, and reason for the return.
• Once your request is approved, you will receive a return shipping label and instructions.
• The cost of return shipping will be borne by the customer unless the item is faulty or incorrect.
• After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7-10 business days to your original payment method.

Exchanges

We offer exchanges under the following conditions:

Eligibility for Exchange:

• Exchanges are accepted within 7 days of delivery.
• Items must be unused, unworn, and in original condition with all tags and packaging intact.
• Exchanges are only available for size or color variations of the same product. If you want a different item, you will need to process a return and place a new order.
  
  

  Exchange Process:

• To request an exchange, please contact us at [insert email] with your order number and exchange request details.
• Once the exchange request is approved, you will be required to send the original item back to us.
• We will ship the replacement item as soon as we receive the original product and confirm it meets our return criteria.
• The customer will bear the shipping cost for both returning the item and receiving the exchanged product, unless the product delivered was defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery by emailing therangjaipur@gmail.com with the following information:

• Order number
• A clear picture of the damaged or incorrect item
• A brief description of the issue

We will offer a free replacement or full refund for items that are damaged or sent in error.

Refunds

• Refunds will be processed to your original method of payment within 7-10 business days after the returned item has been inspected and approved.
• Shipping costs, if any, are non-refundable unless the product is returned due to a defect or mistake on our part.
• If the refund is delayed or missing, please check with your bank or credit card company, as processing times may vary.

Additional Information

• For any questions or concerns regarding returns or exchanges, please contact us at therangjaipur@gmail.com.
• We reserve the right to deny a return or exchange if the product does not meet the above conditions.

Thank you for shopping with The Rang Jaipur! We strive to ensure that you have a delightful shopping experience with us, every time.